Complaints procedure

Money back guarantee

We believe that the jewelry from our workshop exceeds your expectations in terms of quality, but at the same time we realize that you cannot try and look for the chosen jewelry in real. For this reason, we keep the money-back guarantee principle. This way we intend to increase your confidence in online shopping.
If upon the receipt of the shipment you find that your jewelry is not suitable for any reason, you can return it without explanation and the money will be refunded within 7 days.

Terms & Conditions for Refund:

The jewelry must be completely intact, well packed and resalable.
We recommend attaching a copy of the payment receipt to the returned jewelry.
Send the jewelry as a regular package, paid postage.
The cash on delivery will not be accepted.
Send the jewelry back within 3 days of its receipt.
The money back guarantee does not apply to goods that have been customized according to Civil Code 40/64, § 53, section 8. When returning the goods, the cost of jewelry production will be charged.

Address for sending the returned goods:

Štefánikova 33
Brno 60200
Česká Republika
Jewelry descriptions on the website are for reference only. I reserve the right to modify them. The number of stones and text engraving in the ring depends on its size.